Refund & Cancellation Policy

1. 14-Day Risk-Free Trial Period

We provide an unrestricted, 14-day full-access free trial for all tenancy tiers (Growth and Scale editions) before requiring any financial commitment.

• No Credit Card Required: You are not asked for credit card or payment information to start your 14-day free trial.
• Full Feature Access: Access all features including Offline POS, Recipe BOM costing, inventory controls, and mobile printing during your trial period.
• No Automatic Charges: If you decide not to upgrade at the end of 14 days, your account simply pauses without incurring any charges.

2. Subscription Cancellation

You have complete autonomy to cancel your active paid subscription at any moment without penalty or cancellation fees:

Upon cancellation, your subscription will not renew at the next billing cycle. Your account will remain fully functional until the end of your prepaid billing period (month or year).

3. Refund Terms (Non-Refundable Policy)

Because CodebroAI GO provides an unrestricted 14-day free trial allowing full operational testing before any payment is made:

• Post-Trial Payments: All subscription payments made after the expiration of the trial period are strictly non-refundable.
• Partial Cycles & Unused Quotas: We do not offer prorated refunds, partial credits, or compensation for unused subscription days or remaining cloud storage/inventory quotas upon early cancellation.
• Annual Plan Commitments: Annual subscriptions benefit from an upfront 20% discount and are non-refundable once activated.
• Billing Errors: In the rare event of a verified duplicate charge or billing discrepancy originating from our payment processor, please notify our support team within 14 days for prompt review and adjustment.

4. Digital Service Fulfillment & Delivery

CodebroAI GO is a 100% digital Cloud Software-as-a-Service application. Upon payment authorization or trial signup:

• Your cloud tenancy and isolated database are provisioned electronically and instantly.
• The native Android APK application is made available for immediate direct download.
• Confirmation details and access credentials are electronically dispatched to your registered billing email address. No physical items are shipped.

5. Merchant of Record & Payment Security

Payments, billing inquiries, and financial order processing for CodebroAI GO subscriptions are conducted through our authorized Merchant of Record (MoR) partner, Dodo Payments. Dodo Payments ensures full compliance with global payment processing regulations, merchant risk management, and PCI-DSS Level 1 security standards.

6. Need Assistance or Billing Support?

If you have any questions regarding your billing status, subscription adjustments, or cancellation, our support team is ready to assist you: